Customer journey building
Stop chasing the new. Increase the value of existing customers throughout their life cycle.
What is it about?
Use your elaborate customer management tools the way they are supposed to be used – in executing detailed customer journeys that actually convert! Understand how and when to sell and upsell, but also when not to sell to existing customers to maximize their value and satisfaction.
Phase 1: Behavioral diagnostics
Phase 2: Designing & testing solutions
We create customer journeys and communications depending on specific target groups and business goals. You can expect:
Phase 3: Complete customer life-cycle communication
We push to sales strategically, not willy-nilly. We will create everything from journeys to communication and all that’s left for you is to push play. Clients get:
- Relevant, personalized & persuasive offers
- At the right time in their life-cycle based on triggers
- Through enough touchpoints and the right channels