Workshop about how customers make decisions and how you can understand and shape them. Companies often say their customers are irrational. We will show you how to predict customers’ irrationality and thus effectively increase your sales.
Persuasion is not only about personal charisma and innate talent. There is a lot to learn about the science of persuasion. Social psychology and behavioral economics have a lot to say about what can make your message resonate.
Workshop about the surprising truths about customer experience and customer satisfaction. We will delve deep into your customers’ psychology to uncover what really matters for great customer experience.
We are often stunned by the irrationality of people around us. We sometimes can’t believe even our own actions and decisions and their apparent lack of logic. Where do these decisions come from? Behavioral economics offers an explanation.
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